VectraLabs Refund & Cancellation Policy

1. General

This Policy applies to all paid subscriptions to the Services offered by VectraLabs LLC. Our goal is to be transparent and fair while maintaining predictable billing for a B2B SaaS platform.

2. Trials

• If a plan includes a free or discounted trial, you will not be charged until the trial ends.
• If you cancel before the end of the trial, no charges apply.
• If we process a charge after you properly canceled before trial expiry, we will refund that charge.

3. Monthly Subscriptions

• Monthly subscriptions renew automatically each month.
• You may cancel at any time; cancellation takes effect at the end of the current billing period.
• We do not offer pro-rata or partial refunds for the remainder of a billing period once charged, except where required by applicable law.

4. Annual Subscriptions

• Annual plans are billed upfront for the full term.
• You may cancel renewal at any time; your access continues until the end of the current paid term.
• We do not provide refunds for unused months of an active annual subscription, except where required by law or explicitly agreed in writing.

5. Upgrades & Downgrades

• Upgrades (e.g., adding seats or features) may be charged immediately or prorated as shown at checkout.
• When downgrading, changes apply from the next billing cycle. Fees already paid are not refunded.

6. Billing Errors

If you believe you were incorrectly charged:

• Contact billing@vectralabs.ai within 15 days.
• If we confirm a billing error, we will correct it, including issuing a refund where appropriate.

7. Exceptional Circumstances

VectraLabs may, at its sole discretion, issue partial or full refunds or credits in exceptional cases, including:

• Documented, extended platform-wide outages materially impacting use,
• Proven technical issues caused by VectraLabs preventing reasonable use of the Service.

Such accommodations are discretionary and do not create a continuing obligation.